RETURNS
SIZE
We're happy to offer you an exchange for size issues as we understand that finding the right one can be difficult. Please contact info@dogsatelier.com within 7 days of receiving the products
and we will help you start the return process.
All products to be exchanged must be returned in an unused condition and in their original packaging. The shipping and / or courier costs for the returned products are the responsibility of the customer.
DEFECTIVE AND DEFECTIVE ITEMS
We have done our best to ensure that every product meets the high quality standards we set. Every product is checked before shipping to make sure there are no defects.
However, if your product has arrived faulty or damaged, please contact info@dogsatelier.com
and we will help you with your request.
PERSONALIZED PRODUCTS
We cannot offer a return for all products for which the personalization is directly embossed and for all tailor-made products, as we have personalized your order.
