So that you are on the leash  can order in the right size for your four-legged friend, take a look at our size table.
This is the only way to be sure that the purchase will be successful.

HERE YOU CAN FIND THE SIZES

DELIVERY

Products available immediately

Switzerland

We send all parcels within Switzerland for you  Toll-free.

All shipped orders take 2-4 working days with a given tracking code.

The return shipment is also on the house. 

Collection from our atelier 

You can also pick up your order free of charge in our beautiful atelier in Kaltbrunn 8722. Select the "Pick up Atelier" option in the shopping cart and conveniently collect your order from Monday to Friday from 10 a.m. to 5 p.m.

A small impression of our work and espresso on site are already waiting for you!

EU
For our international customers we offer a flat rate shipping fee:

UPS standard 

• free of charge for orders of CHF 250 or more

• 20 CHF for orders under 250 CHF

All orders shipped take approximately 3-5 working days and a tracking code will be provided.

UPS Express 

• CHF 20 for orders of CHF 250 or more

• 30 CHF for orders under 250 CHF 

All orders shipped take approximately 1-3 working days and a tracking code will be provided.

Countries outside the EU

For our international customers we offer a flat rate shipping fee:

UPS standard 

• free of charge for orders of CHF 250 or more

• 20 CHF for orders under 250 CHF 

All orders shipped take approximately 5-7 business days and a tracking code will be provided.

Please note:

International purchases, duties and taxes are the responsibility of the customer.

Products to order / custom-made products
Since we are a small company and a lot of time, love and care goes into every product we manufacture, we ask for your understanding.  that all accessories made to order as well as custom-made products require an additional 10 working days for production.

PAY
We offer you  the following payment methods.   Each of them is safe, convenient, and easy to use. 

• AMERICAN EXPRESS

• VISA

• MASTERCARD

• PAYPAL

• Klarna  INSTANT BANK TRANSFER

GENERALLY
You can return the products you have purchased within 14 days of receiving your order.

SIZE
We're happy to offer you an exchange for size issues as we understand that finding the right one can be difficult. Please contact  info@dogsatelier.com  within 7 days of receiving the products and we will help you start the return process.

All products to be exchanged must be returned unused and in their original packaging. The shipping and / or courier costs for the returned products are the responsibility of the customer.

DEFECTIVE AND DEFECTIVE ITEMS
We have done our best to ensure that every product meets the high quality standards we set. Every product is checked before shipping to make sure there are no defects.

However, if your product has arrived faulty or damaged, please contact info@dogsatelier.com. We can help you with your request.

PERSONALIZED PRODUCTS
All personalized products (engraved name tags, tailor-made collars and leashes) as well as custom-made products cannot be returned.